Device Minimum System Requirement[]
Android[]
OS: Android 5.0 and above
RAM: 2GB or higher
Storage: 4GB for base game, ~10GB for full game
iOS[]
OS: iOS 9 RAM: 2GB and higher (iPhone 6s and up)
Storage: 4GB for base game, ~10GB for full game
Windows[]
OS: Windows 7 and above
RAM: 4GB or higher
Storage: More than 10GB
Troubleshooting[]
Cannot install / run[]
If you cannot install, make sure:
- Your device meet the requirement
- Your installer maybe damaged
If you can't run the game, make sure:
- Your device is compatible with ARMv7 or ARMv8a (game will usually crash on x86-64 devices)
- Your device have at least 1.2GB of free RAM
- Clear game data before starting the game.
- Reboot your device,
- Maybe your device have OS or hardware issue.
Hang at the bridge with "infinite" loading bar[]
- Make sure you have a stable connection between your device and the game server
- If you sure your internet doesn't have issue then wait for a minute for loading data and news
Game crashed when done loading[]
This is an known issue caused by Google Play Games / Game Center / Facebook login. There is no way to fix this bug currently.
My valkyrie can't pass level 15[]
- Make sure your captain level is higher than 15
- Valkyrie level cap is depending on your captain level
Cannot enter the new main story[]
- Exit the game then enter the game.
- Did miHoYo opened the new story?