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Device Minimum System Requirement

Android

OS: Android 5.0 and above

RAM: 2GB or higher

Storage: 4GB for base game, ~10GB for full game

iOS

OS: iOS 9 RAM: 2GB and higher (iPhone 6s and up)

Storage: 4GB for base game, ~10GB for full game

Windows

OS: Windows 7 and above

RAM: 4GB or higher

Storage: More than 10GB

Troubleshooting

Cannot install / run

If you cannot install, make sure:

  • Your device meet the requirement
  • Your installer maybe damaged

If you can't run the game, make sure:

  • Your device is compatible with ARMv7 or ARMv8a (game will usually crash on x86-64 devices)
  • Your device have at least 1.2GB of free RAM
  • Clear game data before starting the game.
  • Reboot your device,
  • Maybe your device have OS or hardware issue.

Hang at the bridge with "infinite" loading bar

  • Make sure you have a stable connection between your device and the game server
  • If you sure your internet doesn't have issue then wait for a minute for loading data and news

Game crashed when done loading

This is an known issue caused by Google Play Games / Game Center / Facebook login. There is no way to fix this bug currently.

My valkyrie can't pass level 15

  • Make sure your captain level is higher than 15
  • Valkyrie level cap is depending on your captain level

Cannot enter the new main story

  • Exit the game then enter the game.
  • Did miHoYo opened the new story?

PC Edition related issues

PCGamingWiki

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